You may return any items for a full refund within 14 days of receipt of the goods. These items must be returned at your own cost and proof of postage is advised.
You should inspect the goods when you receive them and check that they are correct and not damaged or faulty.
If goods are returned after 8 working days of receipt of goods, but before 28 days of receipt of goods, we will offer you an exchange or a refund provided that the goods are returned in perfect condition, complete, unused, unwashed and in their original packaging. Of course this does not affect your statutory rights and, if you have received goods which are damaged, defective or faulty, please notify us within 14 days to the address stated below or via e mail to firstname.lastname@example.org.
If you cancel the contract after 14 days from when the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost unless the goods are faulty. The goods must be returned to us at the address below.
To return any goods to us please contact head office by e mail to email@example.com and clearly state whether you would like an exchange or a refund. Please provide a full description of any fault or any other reason for an exchange or a refund and also include any warranties, manuals, accessories and any other item that were enclosed with the goods when you received them.
You must take reasonable care to ensure the goods are not damaged in transit so please ensure they are packaged carefully and adequately.
You are advised to obtain proof of postage when returning goods as we can not accept any liability for goods lost in transit.
Truly Madly Baby Limited,
WS2 7NW England.